Use Case · Social
The enquiry that lands at nine in the evening.
Instagram and Facebook DMs and mentions, watched and answered, with real enquiries turned into appointments.
The problem
Social goes quiet the moment the practice does.
Someone DMs about whitening at half eight at night. By the time the desk sees it next day, they have booked with the practice that replied first.
Overnight · unanswered
- 20:41 DM · teeth whitening price
- 21:15 Comment · "do you take new patients?"
- 22:03 DM · nervous patient question
- Cold Seen first thing, lead gone
Instagram DM · replied 21:16
Lead captured · consultation offered · brand voice
How HealthCentre handles it
Answered in minutes, sorted before you wake.
The agent watches every platform, answers treatment questions from your knowledge base in your brand voice, and offers a slot. Genuine enquiries become booked appointments while spam stays out of your morning.
Get started
Never let an after-hours enquiry go cold.
See the social agent answer a DM in a live demo, or book a short call and we'll connect it to the accounts your next patient is already watching.