Use Case · Voice & Chat
Every new patient call answered and booked.
A dedicated number that picks up when the desk can't. Questions answered, the new patient booked, day or night.
The problem
The desk can hold one line at a time.
Phones ring while reception is with a patient or already on a call. The new patient hits voicemail and books with the practice down the road.
Today · 16:42
- Missed New patient · Invisalign enquiry
- Missed New patient · check-up & hygiene
- Missed New patient · emergency appointment
- Voicemail No callback logged
How HealthCentre handles it
It answers, quotes, and books.
The agent answers in your practice's voice, quotes the treatment and price from your knowledge base, and books the slot. You wake up to a clean record of who called and why.
Hear it happen · sample call
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HealthCentre.AiGood evening, Bright Lane Dental. How can I help?
CallerHi, I was wondering if you do Invisalign, and roughly what it costs?
HealthCentre.AiWe do. Invisalign at Bright Lane starts at two thousand four hundred pounds, and it begins with a consultation and a scan. Are you a new patient with us?
CallerYeah, I've not been before.
HealthCentre.AiNo problem. The consultation is forty pounds, and we have Thursday at six or Saturday morning. Which suits you better?
CallerSaturday morning would be great.
HealthCentre.AiBooked for Saturday at half nine. Can I take a name and mobile number, and I'll text the confirmation and a new patient form?
CallerIt's Sarah, oh seven seven, double four, one two three four five six.
HealthCentre.AiThanks Sarah. You're booked, the form's on its way, and we'll see you Saturday. Take care.
Get started
Stop losing the patients you can't get to.
Spin up a live demo and hear the agent answer a new patient call, or book a short call and we'll point it at the line that costs you the most.